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Shipping

SHIPPING

Australia

We offer free shipping on all online orders over $150. Orders under $150 will incur a flat rate $11 shipping fee to anywhere in Australia. 
We use Australia Post for our shipments. We aim to despatch all online orders within 72 hours.

New Zealand

We offer free shipping on all online orders over $250 to New Zealand addresses. Orders under $250 will incur a flat rate $15 shipping fee. 
We use Australia Post Express International. We aim to despatch all online orders within 72 hours. International Express orders are estimated to be delivered within 2-4 business days.

United States and Canada

We offer free shipping on all online orders over $250 to USA and Canada addresses. Orders under $250 will incur a flat rate $30 shipping fee. 
We use Australia Post Express International. We aim to despatch all online orders within 72 hours. International Express orders are estimated to be delivered within 2-4 business days.

United Kingdom and Ireland

We offer free shipping on all online orders over $250 to UK & Ireland addresses. Orders under $250 will incur a flat rate $36 shipping fee. 
We use Australia Post Express International. We aim to despatch all online orders within 72 hours. International Express orders are estimated to be delivered within 2-4 business days.

Europe

We offer free shipping on all online orders over $250 to most European addresses. Orders under $250 will incur a flat rate $39 shipping fee. 
We use Australia Post Express International. We aim to despatch all online orders within 72 hours. International Express orders are estimated to be delivered within 2-4 business days.
European countries currently shipping:
France, Germany, Italy, Netherlands, Norway, Spain, Sweden, Switzerland

Q: Can I Track My Order?
A: Yes you can! You will be sent a tracking number when your products have been picked up. If you do not receive a tracking number please contact us at sales@earthyard.com.au

Worldwide Policies
If any issues are faced with your order we will contact you immediately by phone or email, as the customer it is your responsibility to provide accurate and timely information for delivery.

Duties and Taxes on overseas shipments
The purchaser is responsible for any customs, duties or taxes incurred by your country of origin. Orders we send outside of Australia may be subject to import taxes, customs duties and fees that are levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient and unfortunately we have no control over these charges, nor can we predict what they may be.
Customs policies do vary widely from country to country and you should contact your local customs office for more information on this matter.

RETURNS

If for any reason your product is faulty or broken please contact us at enquiries@earthyard.com.au and we will contact you with further details to arrange an exchange or return. Please read our Refund Policy for full details.

For more information about earthYARD, payments and terms please visit our help page.